Cancellation & Refund Policy

At Raha Skin, we value your time and appreciate your understanding of our scheduling and cancellation policies. Please review the following terms before booking an appointment or purchasing a service, package, or membership.

 

Appointment Cancellations

We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations or rescheduling requests made with less than 24 hours’ notice may be subject to a cancellation fee.

 

Late Arrivals

Please arrive on time for your appointment. If you arrive late, your treatment may need to be shortened in order to avoid delaying the next client.

If there is not enough time to safely or properly perform the treatment, the appointment may need to be rescheduled and may be treated as a late cancellation.

 

No-Shows

Clients who do not attend their scheduled appointment without prior notice may be charged a no-show fee and may be required to provide a deposit or prepayment when booking future appointments.

 

Service Refunds

Because skincare treatments are personalized services and results vary from person to person, completed services are non-refundable.

While every effort is made to provide appropriate treatments and professional care, Raha Skin cannot guarantee specific results from any treatment.

If you have concerns following a treatment, please contact us as soon as possible so we can evaluate the situation and determine an appropriate course of action.

 

Prepaid Services & Packages

Prepaid treatments, packages, and promotional services are generally non-refundable once treatment has begun.

Unused services may be subject to the specific terms provided at the time of purchase. Promotional pricing, packages, and special offers may have additional restrictions.

 

Memberships

Membership payments are non-refundable for services or membership benefits that have already been used.

Membership cancellation, renewal, unused services, and other membership terms are governed by the membership agreement provided at enrollment.

 

Products

For hygiene and safety reasons, opened or used skincare products cannot be returned unless the product is defective or damaged at the time of purchase.

Unopened products may be eligible for return within 14 days of purchase, subject to approval and proof of purchase.

 

Deposits

If a deposit is required to reserve an appointment, the deposit will be applied toward the scheduled service.

Deposits may become non-refundable in the event of a late cancellation or no-show, according to the cancellation terms above.

 

Promotions & Gift Cards

Promotional offers and discounted services are subject to the terms of the specific promotion.

Gift cards are not redeemable for cash and are non-refundable except where required by applicable law.

 

Treatment Eligibility

In some cases, a treatment may need to be changed, postponed, or declined for safety reasons based on consultation findings, contraindications, recent procedures, medications, skin condition, or other relevant factors.

If Raha Skin determines that a scheduled treatment cannot safely be performed, we will discuss available alternatives or rescheduling options with you.

 

Policy Changes

Raha Skin reserves the right to update this Cancellation & Refund Policy. Changes will be posted on this page with an updated revision date.